We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
We accept returns of unused items within 30 days: UK Distance Selling Regulations give UK retail customers the right to decide to return items bought over the internet or telephone within 30 days of receipt as long as the items are unused and still in saleable condition - ie. it's in the original packaging, which is undamaged. If you can't tell what the item is like without taking it out of the box, make sure you do so carefully so that it's still in a condition acceptable as new. Please note that these regulations are meant to give you the same opportunity to look at and decide if you want an item that you would have if you bought it in a shop, they're not intended to let you try things out for a few days then send them back.
Faulty items
Test that products work properly promptly; within the first 30 days you have the additional option of a refund. After that, faulty products will be treated under warranty and either repaired or replaced.
Contact us before sending us any product you believe to be faulty; we may be able to resolve the problem remotely.
Return shipping
You're responsible for paying for sending your returns. It's best to send items using a service that includes delivery confirmation and insurance, as you're responsible for them until they arrive back. Smaller items can be sent by Royal Mail Recorded or Special Delivery (depending on their value). Larger or heavier items will be cheaper by courier: using Interparcel is cheaper than Parcel Force or directly booking a courier firm. Once your return is here and checked, we'll issue you a refund or exchange as agreed.
Refunds
Let us know by phone or email within 14 days of receipt if you are returning item(s) bought and if you contact by email make sure you get a confirmation that we've received your message. It's best to send items using a service that includes delivery confirmation and insurance, as you're responsible for them until they arrive back. They must arrive back to us within 14 days of your letting us know. Once they're here and checked, we'll issue you a refund.
To start a return, you can contact us at shopifyreturns@protekt-cases.com.
Returns should be sent to the following address:
Tek Imports Limited
Unit 2
Forest Row Business Park
Station Road
Forest Row
RH18 5DW
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopifyreturns@protekt-cases.com.